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The pace of change hasn’t changed. Leaders have.

Change management is a hot topic in many leadership circles. Many of my clients have built it into their leadership competency models. There is a general concern that leaders aren’t equipped to handle change. There is also overwhelming evidence that this concern is valid. Many studies have shown that major change initiatives often fail. According to the Change Management… (read more)

AIM your team toward higher performance

“We need your help. Can you develop a workshop on customer service? “ The director was distraught. One of his departments continually received poor patient satisfaction results. I looked through the results. They were pretty bad. While there were some opportunities to improve on service, that wasn’t the real problem. The problem was extremely long wait times…. (read more)

What’s so special about you anyway?

It seems that no job is safe these days. Jobs that we used to think were outsourcing-proof are being done all over the world. Some of them are even being done by computers. Doomsday articles predict that huge number of jobs will be lost to AI and robots. So how do you stay relevant in a shrinking world? The answer… (read more)

How to communicate more clearly – The 1:1:1 rule

Communication is among the most important skills in today’s business world. A 2016 Fast Company article listed “Strong Communication Skills” as the seventh[1] most important skill for career success (one spot ahead of “Understanding of Analytics”). Your strategies, data, analyses, ideas, and initiatives are worthless if others can’t understand them. And, even if others do understand you, you… (read more)

Join our free webinar and become a more efficient and effective data-driven decision-maker!

Are you an effective data-driven decision maker? Are you always clear on exactly what data you need? Do you get in and out of your data quickly without getting stuck in “analysis paralysis”? Are you able to get your recommendations “on the table” before your audience starts to interrupt? Do your reports answer your questions in under… (read more)